MCDST Training and Certification -

Supporting Users Running the Microsoft Windows XP Operating System And

Supporting Users Running Applications on a Microsoft Windows XP Operating System

Course Outline –

Supporting Users Running the Microsoft Windows XP Operating System – Exam 70-271

A) Introduction to the Desktop Support Technician Role and Environment

B) Exploring and Configuring the Windows XP User Interface

C) Resolving Desktop Management Issues

D) Resolving Network Connectivity Issues

E) Resolving Hardware Issues

F) Resolving File and Folder Issues

G) Resolving Printer Issues

H) Resolving Installation Issues

Supporting Users Running Applications on a Microsoft Windows XP Operating System – Exam 70-272

A) Introduction to Supporting Users Running Applications on Windows XP

B) Troubleshooting Desktop Application Support Issues

C) Troubleshooting Issues Related to Internet Explorer

D) Troubleshooting Issues Related to Outlook

E) Troubleshooting Issues Related to Office

F) Troubleshooting Issues Related to Outlook Express