CYBERCity Staff

Executive

Xan Penrose President email: · voice: 607.729.2990 ext 12A 1972 graduate of Thiel College, George Alexander “Xan” Penrose, went from a successful sales and marketing career in the building products industry to the computer services industry.  A true entrepreneur, Xan has managed several businesses from startup to success since 1988.

Penny Penrose Comptroller email: · voice: 607.729.2990 ext 19Penny holds a degree in Accounting from Broome Community College and has over 20 years of experience on the books.  She has worked in both banking and retail environments and has brought her wealth of knowledge to CYBERCity for the past 9 years.

Customer Service

Kelly Scolaro Receptionist email: · voice: 607.729.2990 ext 10Kelly joined CYBERCity in 2006 part-time to help with a range of duties in finance, sales, and customer service. In 2007 she became our new full-time receptionist and is frequently the first person you'll see at our office.

Sales

Darrell Dennison Vice President of Sales email: · voice: 607.729.2990 ext 24Darrell holds degrees in Communications and Media Arts.  With over 15 years of experience working with businesses to maintain and upgrade their computer systems.  Darrell works with the sales team to understand the latest technology in the computer business, and maintains certifications for Cisco, Checkpoint, Citrix, Microsoft, Veritas, Symantec, Sonicwall, Hewlett Packard, Lexmark, IBM and Xerox.  Darrell leads the sales team to offer our customers a high level of customer service.

Debby Morse Account Executive email: · voice: 607.729.2990 ext 13Debby holds a degree in Business Management and has concentrated her skills in the field of sales and marketing.  She has experience in technical product sales and data center applications, which provides an excellent background to work with in today's technology driven environments.

Will Strong Purchasing / Technical Sales Support email: · voice: 607.729.2990 ext 28Will has extensive experience in the computer industry from technical support to computer system recycling. He brings this knowledge to bear on helping customers get exactly what they need when they need it as our purchasing manager and provides technical support to the sales and service teams at the office.

Service

Douglas Camin Director of Technical Services / Sr. Systems Engineer email: · voice: 607.729.2990 ext 18Doug holds degrees in Computer Science and Business from Binghamton University and Broome Community College. He has nearly ten years of experience as a network engineer and administrator in environments ranging from public school systems to large corporations. He is MCSA (Microsoft) and CCNA (Cisco) certified, as well as A+, Network+, Apple, and more. Doug leads the technical side of CYBERCity’s business and consults regularly on issues from network planning and setup to business process and IT productivity issues.

Jack Burt Service Manager email: · voice: 607.729.2990 ext 11Jack has over 12 years of experience in Computer Service and Maintenance and over 20 years in military logistics/service.  He keeps up with the latest in computer technology and holds expert repair certifications for IBM, HP/Compaq and Lexmark.  Jack manages our service department and oversees technician training, scheduling and certification.

Kevin Wilson Systems Engineer email: · voice: 607.729.2990 ext 20Kevin holds a bachelor's degree in Computer Information Systems (Western Michigan University) specializing in database engineering and wireless technology.  He is A+ and MCP (Microsoft) certified and a certified expert on IBM laptops and desktops.  With over 6 years of experience in computer repair and network administration Kevin handles many of our on-site service contract clients.

Hank Jaworski Senior Service Technician email: · voice: 607.729.2990 ext 17Hank has 8 years of experience in Computer Service and Printer Repair.  He is a A+ certified and a certified expert for Microsoft Windows 2000, HP/Compaq, Xerox, IBM, Lexmark, Brother and Okidata.

Craig Cole Senior Service Technician email: · voice: 607.729.2990 ext 23Craig has completed nearly 200 hours of training in Advanced Networking Technolgies at Binghamton University in preparation for Microsoft's Certified Systems Engineer (MCSE) distinction.  He holds certifications from Microsoft (MCP), CompTIA's A+ and Network+, Dell (DCSE), IBM and Apple.

Gregory Hee Senior Service Technician email: · voice: 607.729.2990 ext 20Greg came to CYBERCity in 2005 after running his own SOHO consulting firm in Fort Worth, TX. He is A+, Security+, Network+ and MCP (Microsoft) Certified, as well as certified for many warranty lines.

Gary MacMoore Senior Service Technician email: · voice: 607.729.2990Gary carries many expert warranty and repair certifications for a variety of vendors including HP, Xerox, IBM, Lenovo, Lexmark and more. He specializes in printers and his influence makes CYBERCity's printer team second-to-none in Greater Binghamton.

Ryan Strope Service Technician email: · voice: 607.729.2990At an early age, Ryan knew that computers would play a significant part in his future. After a six-year enlistment in the Navy serving aboard nuclear submarines, Ryan returned to his hometown in 2006 to pursue those goals at CYBERCity. He currently does custom programming and development work for CYBERCity's largest customers.

Bruce Croll Service Technician email: · voice: 607.729.2990Bruce holds a bachelors degree in Engineering but has always been interested in computers. Transferring his skills into the computer industry, CYBERCity has welcomed him aboard as a part of our growing service team. Being A+ and Network+ certified, Bruce works at our largest customers in doing fast-paced help desk troubleshooting and system deployments.

Thomas Leahy Service Technician email: · voice: 607.729.2990 ext 23After schooling in both computer systems and graphics design, Thomas embarked on a career where he could exercise both, spending time at publishing houses and doing computer repair and design. After moving to Binghamton, Thomas joined our team and brings his wealth of knowledge to our team in both computer and printer repair. Thomas maintains CompTIA A+ certification and warranty certification for Xerox and IBM\Lenovo.

Training

Thomas Vianese Director of Training/Access-SQL Database Consultant email: · voice: 607.729.2990 ext 26Tom is a graduate of the University at Albany (BA and MA in Mathematics) and SUC Cortland (CAS in Educational Administration).  He has been teaching math and/or computer software in public schools and training facilities since 1963.  Tom started the training department at CYBERCity in October 1996.  Tom teaches most of the programming courses at CYBERCity and is a consultant for Access, SQL Server, and Microsoft Project.

Web Services

Tony Caciola Web Designer / Graphics Specialist email: · voice: 607.729.2990 ext 22Tony has been into Art since the early years of grade school.  He holds degrees in both Art and Design and Digital Media.  Tony has become a true pioneer of Digital Art and is well on his way to being certified by Adobe in Print and Web Media.  Specializing in print design, web design, and multi-media design Tony is always up for a creative challenge.

Bob Egan Web Designer / Graphics Specialist email: · voice: 607.729.2990 ext 25Bob has been in the commercial graphics trade for over 30 years.  He holds a BFA in Art & Design from the Rochester Institute of Technology.  Bob spent twelve years as art director for a national ad agency designing successful business-to-business communications as well as high-impact consumer advertising.  In 1997 he moved from an established career in print media to the emerging internet community and has been designing award winning websites for the past nine years.